Currently, we do not have a direct online ordering service, all glasses on our website can be reserved and tried on in store via WHATSPP or any validated channel with our staff.

All frames and sunglasses sold by OPTICSMIND come with a 1-year warranty. Please keep the receipt, the whole pair of glasses and any parts (if any) for warranty purposes. You can bring your frames and receipts to our store for maintenance and repair.

You can provide a valid prescription for purchase contact lenses. In accordance with the Code of Practice of the Optometrists Board of Hong Kong, please ensure that your prescription for contact lenses includes the following information:
1. Your full name;
2. The full name and telephone number of the optometrist/doctor;
3. Parameters of contact lenses (including degree, curvature, brand and model);
4. Expiry date of the prescription (within 12 months from the date of inspection);
5. Date of inspection;
6. Signature of optometrist/doctor.

No. The prescription for purchasing spectacles is not the same as for contact lenses.

眼鏡主義對鏡架、鏡片、太陽眼鏡、隱形眼鏡及其他產品之更換具有絕對酌情決定權，會個別考慮顧客之更換貨品要求，在有效保養期內，我們在進行品質檢測後確認售出之鏡架及太陽眼鏡有質量問題，我們會替顧客更換貨品或維修貨品有生產瑕疵部分。 如閣下收到貨後發現貨品質量問題，請於7天內聯絡顧客服務部（電郵：cs@opticsmind.com.hk），超過14天恕不受理。

如閣下收貨後發現貨品質量問題或收到與訂單不符的產品，請於14天內與我們顧客服務部聯絡（電郵：cs@opticsmind.com.hk ）。